CANCELLATION POLICY
We operate year-round with a group of professional fishing guides. When scheduling a fishing trip with us, we ask you to try to avoid canceling or rescheduling your fishing trip as this creates scheduling and booking conflicts with our guides.
The cancellation and booking policy can be found below. This policy reflects the rights of Big T Fly Fishing and Soque River Outfitters and applies to all of our fishing trips. We understand that unforeseen situations may arise beyond control which sometimes affects your ability to make a scheduled trip. We believe in a fair approach to cancellations. Our cancellation policy is such that it protects our guides’ livelihoods if a scheduled guide trip is canceled. In some situations, it allows deposits from cancelled trips toward future trip bookings.
Only your fishing guide may cancel your guided trip prior to the scheduled date due to weather, river conditions, or mechanical breakdown.
- Our trips fill quickly, therefore when reserving a trip in advance, a $50 per person, non-refundable deposit is required to hold your trip on the water. No exceptions.
- If you cannot make your scheduled date notify us as soon as possible. If we are notified at least 7 days in advance of your trip you will be able to reschedule your trip without loss of deposit. Any trip cancelled within 7 days will result in the forfeiture of the deposit.
- Fishing trips that cancel less than 72 hours or in the event of a “no show” recipient will result in the forfeiture of deposit and remaining trip balance.
- Guided fishing trips proceed if the guide deems the conditions are safe rain or shine. Inclement weather or undesirable fishing conditions are NOT acceptable reasons for the client to cancel.
- In the event of dangerous conditions, Big T Fly Fishing and Soque River Outfitters reserve the right to cancel the trip. If your reservation is canceled due to unsafe conditions, you will have the option to apply your deposit towards a future trip within the calendar year.
At the end of the day, we want you to have a fantastic time on the water with us under favorable conditions.
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Fast Shipping & Professional Packing
We provide a variety of shipping options owing to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff are expertly trained and will wrap your items according to our precise and exact specifications. The goods you send us are checked thoroughly and secured properly prior to shipping. Every day we ship thousands of packages to clients from all over the world. Our determination to be the largest online retailer worldwide is demonstrated by this. Both Europe as well as the USA have warehouses and distribution centers.
Note: Orders that contain more than one item are assigned a processing time according to the item.
Before shipping, we will inspect the ordered items thoroughly. Most orders today are shipped in 48 hours. The delivery time is between 3 and 7 working days.
Returns
The inventory is always changing and we do not fully manage it due to the fact that many parties are involved, which includes our factory and warehouse. Therefore, the actual inventory could alter at any time. Be aware that your order may be out of stock when the order has been placed.
Our policy lasts 30 days. However, if thirty days have passed from the date you purchased the item, we cannot offer you a return or exchange.
To be eligible for return, it must be unopened and in the same state as you received it in. The item must be returned in its original packaging.
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